Privacy Policy
Nick Buscall Ltd.
1. Introduction
At Nick Buscall Ltd, we are committed to protecting and respecting your privacy. We collect your data in order to deliver the service you have signed up to. We use this data in accordance with the Data Protection Act 2018.
This policy explains what personal information we collect, how we do so, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
2. Information We Collect
We may collect and process the following data about you:
· Personal Information: Name, address, phone number, email address, and other contact details.
· Extra Contact Details: For an emergency contact, and/or for your GP Surgery.
· Health Information: Details about your mental health history, therapy sessions, and any other relevant medical information.
· Sensitive Information: Such as ethnicity, religion and sexual orientation.
· Payment Information: Credit/Debit card details and bank account information for processing payments.
· Usage Data: Information about how you use our website and services.
3. How We Collect The Information
We get this information in the following ways:
· When you meet with Nick for an appointment.
· When you send us correspondence (email, letter)
· When you complete the contract or any other form.
Other services that are working with you may also provide us with information about you if you have given them your consent to do so.
4. Why We Have This Information
We use your information to:
· Provide and manage therapy services.
· Process payments and appointments.
· Communicate with you about our services.
· Maintain accurate records for legal and administrative purposes.
· Improve our services.
5. Legal Basis For Processing
Our legal basis for processing your personal data includes:
· Consent: We obtain your explicit consent to process your health information.
· Contract: Processing is necessary for the performance of a contract with you.
· Legal Obligation: Compliance with legal obligations to which we are subject.
· Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services.
6. Data Sharing and Disclosure
We do not sell or rent your information to third parties. We may share your information with:
· Therapists and Supervisors: To provide you with therapy services.
· Legal and Regulatory Authorities: When required to comply with legal obligations.
7. Data Security
We take data protection seriously and have implemented measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
· Secure storage of physical and electronic records.
· Encryption of sensitive data.
· Security assessments and updates.
8. Your Rights
· Access: Request a copy of the information we hold about you.
· Correction: Request corrections to any inaccurate or incomplete information.
· Deletion: Request the deletion of your data under certain circumstances.
· Restriction: Request a restriction on the processing of your data.
· Portability: Request the transfer of your data to another organisation.
· Objection: Object to the processing of your data based on legitimate interests.
To exercise your rights, please contact us at info@nickbuscall.com
9. Retention of Data
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.
10. Changes to Our Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email. Please review this policy periodically for any updates or changes.
11. Complaints
If you are not satisfied with our response to your privacy-related query, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at: info@nickbuscall.com.
NB
Date 16/09/2024